If you see someone impersonating CDPI, or feel there has been a breach of personal information, or think account credentials are compromised, please call us at 416-316-5188 and please send supporting documents to: firstname.lastname@example.org.
Who Are We?
CDPI is an online Crypto-currency brokerage for transactions that involve any digital cryptocurrency available for trade on CryptoDebitProcessor.Com and associated websites, API’s or mobile applications (the “Platform”), which may include but are not limited to Bitcoin, Litecoin, Ethereum, Ethereum Classic and Dash (“Digital Assets”). The Platform allows users to request the purchase or sale of Digital Assets, and to execute such transactions.
Why Do We Collect Personal Information from You?
We collect your personal information to:
Establish your identity
Facilitate your transactions on our Platform
Protect you and us from error and fraud
Communicate with you concerning your account, including responding to any inquiries you may submit as well as sending emails to verify Account creation and confirmation of transactions
Comply with legal and regulatory requirements, including but not limited to anti-money laundering laws
How Do We Collect Your Personal Information?
We collect your personal information at the time you establish your Account, at the time you make changes to your Account (e.g., if you convert from a Basic Account to a Verified Account), and at other times when we communicate with you to administer your Account. We may collect your personal information directly from you or from third parties with your consent (if required). We continue to collect and update personal information throughout our relationship with you.
For example, we collect your personal information through:
The Account set-up process
Social media and other Internet searches
Your communications with our customer service team
Your visits to our websites, including CryptoDebitProcessor.com and other related websites. For more information on this, see below under “Our Web Sites”.
We also verify the personal information that you provide to us by checking it against your three (3) year credit file. For greater clarity, we do not collect your credit score or information respecting your credit history.
What Personal Information Do We Collect About You?
Personal information is any information that identifies you, or by which your identity could be deduced. It does not include aggregate or de-identified information that cannot be directly or indirectly linked to you.
The type of information that we collect may vary depending upon whether you have a Basic Account or a Verified Account. Such information may include:
Name, address, date of birth
Email address, phone number
High resolution, colour, scan or picture of a government issued identification document with your photograph (e.g., passport, drivers’ license)
ID Selfie – Picture of you holding your photo ID, with a note that has the date and the phrase “FOR VERIFICATION ON WWW.CryptoDebitProcessor.Com”
Social Insurance Number
Banking information, such as bank statement, void cheque, or direct deposit form
Your photo identification and ID Selfie (if requested) will be collected, used and disclosed only as necessary for the purposes of fraud detection and prevention.
Our Web Sites
In addition, each time you visit our Platform, we gather the date, time, browser type, name of the visitor's Internet service provider, the site that referred the visitor to us, any pages that are requested, and the navigation history and IP address of the visitor. We also use Google Analytics to track your interaction with the Platform, including without limitation, your traffic sources and your activity on the Platform. The foregoing information does not generally contain anything that can identify users personally. If you object to this gathering of information, you should not use or access our Platform. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use. This information may be shared with third parties in order to provide services to us or to analyze, store or aggregate the information.
To the extent that our Platform contains links to other sites, the owners of those sites are responsible for the privacy practices or content of those other sites. We do not endorse and will not be responsible for the privacy practices on third party websites.
How Do We Obtain Your Consent for the Collection, Use and Disclosure of Your Personal Information?
Consent for the collection, use and disclosure of personal information may be expressly given or implied. Your express consent may be given in writing, verbally or through electronic means. Your implied consent may be given through an action you have taken, such as supplying your personal information for a specified purpose.
What Do We Do With Your Information?
Your information will only be used by CDPI for the purposes outlined above under “Why Do We Collect Personal Information from You?” Your personal information will be accessible to customer support, account verification and IT staff, who have a need to know such information for the purposes outlined above.
Your information is generally stored online, in servers located in Canada. Although we do not transfer your information outside Canada, some of our service providers may do so (as explained further below).
We will not disclose your personal information to any third party, except as set out below.
Third Party Services
Verification of your personal information against your three (3) year credit history (currently performed by Securefact)
Data analytics (currently Google Analytics)
Payment processing (e.g., DirectWorld.net)
Data security (currently performed by Cloudflare.com)
Please note that the service providers listed above may be changed from time to time, in CDPI’s sole discretion, without advance notification. Some of these service providers, including Cloudflare.com, may transmit your personal information to or route such information through the United States. In the event that your personal information is transmitted to, or stored in, the United States, such information may be accessible by the courts, law enforcement and national security authorities in the recipient jurisdiction.
In the event that you dispute any transaction carried on using your Account, including but not limited to requests for refunds, we will disclose any or all of your personal information to the relevant payment provider for the purpose of facilitating investigation and resolution of such dispute. For the avoidance of doubt, this may involve disclosure of your photo identification and social insurance number to third parties. CDPI is not responsible for any use, disclosure or failure to protect information by such payment providers.
We may be involved, from time to time, in transactions to sell all or part of our business or assets or merge with other businesses. Since our customer information may be part of such transactions, we may use or disclose this information to other parties involved in the transaction. In such cases, the information that is shared is limited to what is necessary to accomplish the transaction, and we use contractual measures to protect
the information from improper use or disclosure.
There are exceptions where we may collect, use or disclose personal information without consent when required or permitted by law.
From time to time, we may be compelled by legal action to release information (e.g., statutory reporting obligation, search warrant, court order, bankruptcy or insolvency proceedings etc.). In certain circumstances, we may also be permitted by law to collect, use or disclose information without the consent of the individual concerned. For example, we may disclose personal information without consent if it is to be used in an emergency that threatens the life, health or security of the individual, or when collecting unpaid amounts owed or owing to us.
We protect your information
We protect your personal information using appropriate physical, technological and organizational safeguards, including but not limited to:
all connections to the Platform are encrypted using SSL
all servers are protected by multiple firewalls
our employees receive training respecting secure and confidential handling of personal information
If you think someone is impersonating CDPI, there has been a breach of your personal information, you may be the victim of fraud, or your Account credentials may have been compromised, please call us as soon as possible at 416-316-5188.
Accessing and Keeping Your Personal Information Accurate
We rely upon you to provide accurate personal information about yourself, including any updates to your information. Subject to certain exceptions under applicable law, you may access the personal information about you that is held by us.
If you want to review, verify or correct your personal information, you may contact our Privacy Officer at privacy@CryptoDebitProcessor.Com. Please be as specific as possible with your request. There is no charge for verifying or correcting your information but, depending on the circumstances, there may be a charge if you want copies of records.
We will let you know at the time of your request if there is a charge.
Resolving your questions and concerns